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Creating an online account will allow you to review your orders, track your packages, update your information, print invoices directly from your screen, and manage your account.
1. Click the "My Account/Order Status" link at the top right side of our site.
2. Enter your email address.
3. Select "I am a new customer".
Then simply follow the prompts to complete setting up your account. Your information is never sold to any other company and is kept completely private. Please view our Privacy Policy for more information. |
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Our goal is to provide the best service at the lowest possible price. To keep our prices low, we regret that we are unable to accept returns for exam reference materials, most code books, and opened CD-ROMs, DVDs and videos. If you are uncertain which code book you need, please contact the building department in the jurisdiction in which you will be working, or the company with whom you will be testing, to ensure you are purchasing the correct book. All returned items must be received in new, resaleable condition.
Most code books are nonreturnable. If you have already opened the shrink wrap on looseleaf books, videos, DVDs or CD-ROMs, we regret that we cannot accept them back.
Shipping charges are nonrefundable, and all returns must be sent postage prepaid. We will not accept any returns sent collect. Within 30 days of receipt of your order, you may return any of the following items for a full refund:
- Any book, other than a code book or book designated as an exam reference or study guide, in new condition.
- Any unopened DVDs, videos, CD-ROMs or other software products.
- Any other merchandise in new condition with original packaging and accessories.
Please note that we can process returns and refunds only for items purchased from Bookmark. You can also cancel unshipped items by calling us at (800) 642-1288.
If you refuse delivery on a package, you are responsible for the return shipping costs, as well as any outstanding duties, taxes, fees and tariffs. |
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Simply indicate the reason for your return, include the packing slip with your return authorization number, and wrap the package securely. For your protection, we recommend that you use UPS or Insured Parcel Post for shipment. We cannot be responsible for damage or loss on items you are returning to us. If the products are lost or damaged, you must file the claim for compensation with the shipping company. You can obtain a return authorization number from our customer service department at (800) 642-1288.
If you do not have your packing slip, please indicate the order number on a separate piece of paper and send the package to the following address:
Bookmark Inc. Returns Department
1445 N Winchester
Olathe, KS 66061
Returns must be received in compliance with our returns policy or credit will not be issued. |
