| Covers policies and procedures and predictable situations for each issue and provides the step-by-step information needed to successfully master each issue. For example, the Orientation Section tells the reader how to prepare for the orientation, how to begin (outside at the curb), where to end (in the kitchen), and provides sample dialogue to help with various situations along the way.
Learn how to help the new home buyer celebrate the completion of the home and ways to keep the orientation a positive experience. The book also explains step-by-step how to handle difficult situations that may arise during an orientation. This self-study manual also provides the information needed on these topics by a candidate for certification as a Customer Relations Professional.
All of the forms and checklists featured in this book are included on disk. |
