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You are here: Home > Construction Books > Customer Service, Sales and Marketing
Need more customers? Here is a selection of books to help you find more customers, and take good care of the ones you have. Keep your customers happy so they will refer you to their friends.
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Business Letters for the Construction Industry: A Guide to Construction Communication
Business Letters for the Construction Industry: A Guide to Construction Communication
Website Price $59.95

Business Letters for the Construction Industry: A Guide to Construction Communication provides over 100 professionally written model letters for virtually every situation. Nothing puts your business in the best possible light more effectively than a well-written letter. You'll use these letters over and over again to resolve disputes, win new clients, clarify proposals, coordinate with architect, subcontractors, owners, and insurers, schedule meetings and inspections, respond to complaints, and much more!
Dear Homeowner: A Book of Customer Service Letters
Dear Homeowner: A Book of Customer Service Letters
List Price $37.95
Website Price $30.36

Once you own Dear Homeowner: A Book of Customer Service Letters, you will never have to face a blank sheet of paper or empty computer screen again!
Internet Connections for Marketing Success: Make the Internet Work for You
Internet Connections for Marketing Success: Make the Internet Work for You
List Price $39.95
Website Price $35.96

The Internet is the future of construction sales and marketing and this hands-on book provides building industry professionals with a gateway to this exciting new arena of sales potential.
Managing Your Most Difficult Customers
Managing Your Most Difficult Customers
Website Price $10.00

Lean how to make every customer a satisfied customer with this great new book.
Marketing and Selling to Generation X: A Unique Generation of Home Buyers
Marketing and Selling to Generation X: A Unique Generation of Home Buyers
Website Price $10.95

This unique book teaches construction sales and marketing professionals how to better understand Gen-Xers and earn their trust.
Meetings with Clients: A Self-Study Manual for a Builder's Frontline Personnel
Meetings with Clients: A Self-Study Manual for a Builder's Frontline Personnel
List Price $39.00
Website Price $37.05

This outstanding book from Carol Smith covers four major issues confronting a builder's front-line personnel: Pre-construction Meeting, Frame Stage Tour, New Home Buyer Orientation and Warranty Service.
Sales and Marketing Checklists: For Profit-Driven Home Builders, 2nd Edition
Sales and Marketing Checklists: For Profit-Driven Home Builders, 2nd Edition
List Price $19.95
Website Price $17.96

The expanded second edition of this popular book covers the major steps involved in successful new home sales.
   
 
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